Unwanted calls – including illegal and spoofed robocalls - are the Federal Communication Commission's top consumer complaint and the Mississippi Public Service Commission’s top consumer protection priority.
These include complaints from consumers whose numbers are being spoofed or whose calls are being mistakenly blocked or labeled as a possible scam call by a robocall blocking app or service. The FCC and PSC are committed to doing what we can to protect you from these unwelcome situations and is cracking down on illegal calls in a variety of ways:
• Issuing hundreds of millions of dollars in enforcement actions against illegal robocallers.
• Empowering phone companies to block by default illegal or unwanted calls based on reasonable call analytics before the calls reach consumers.
• Allowing consumer options on tools to block calls from any number that doesn't appear on a customer's contact list or other "white list."
• Requiring phone companies to implement caller ID authentication to help reduce illegal spoofing.
• Making consumer complaint data available to enable better call blocking and labeling solutions.
Check out the consumer guide on call blocking tools at https://www.fcc.gov/call-blocking, which includes information on many of the call blocking and labeling tools currently available to consumers.
You can also contact your phone company to learn more about the blocking and labeling solutions that may be available to protect you from unwanted and illegal calls.
There are also apps that can be downloaded to your mobile device – at little or no cost – to block or label potential spam calls.
In addition to call-blocking and labeling services, you should also check with your wireless device manufacturer about built-in features you can use to block unwanted calls from specific numbers using your cell phone's settings.
The Mississippi Telephone Solicitation Act directs the Mississippi Public Service Commission to promulgate regulations and to compile and maintain a "No Call List." The list consists of telephone numbers of Mississippi residential, cellular, and business telephone subscribers who seek to reduce unwanted telephone solicitations and scam calls.
The Caller ID Anti-Spoofing Act also provides a tool for the Public Service Commission to fight fraudulent and misleading “spoofing” of the telephone number that appears on caller ID when one receives an incoming call. While certain uses of “spoofing” technology is completely legitimate, “spoofing” is often associated with fraudulent purposes.
Both laws, working together, prohibit those attempting to sell consumer goods and services, collect charitable donations, perpetrate scams, or obtain anything of value from Mississippi businesses and consumers by telephone or text message from calling telephone numbers that appear on the "No Call List."
To get on the state’s No-Call List, go to www.psc.ms.gov/NoCall/home
Businesses and consumers who continue to receive unwanted telemarketing or fraudulent scam calls or text messages may file a complaint with the Public Service Commission in writing, over the telephone, using the Mississippi NoCall App, or via this website.